Install and run Intel® Driver & Support Assistant (Intel® DSA) to check for and update any Intel related drivers.
See the answer below for detailed instructions. Use the Windows System File Checker tool to repair missing or corrupted system files. Note: On a laptop, all Razer devices should be disconnected so only the native keyboard and mouse can be used for the time being.
Note: If you already have a Razer ID and have your profile associated with Synapse, proceed to step 3.
If the mouse or keyboard still cannot be detected by Razer Synapse, there is something wrong with your mouse or keyboard. You have to contact Razer support to have your mouse or keyboard repaired or replaced. To fix Razer Synapse not detecting mouse/keyboard, you need to check if there is anything wrong with your hardware.Ĭonnect your mouse or keyboard to another computer. Solution 1: Troubleshoot the Hardware Problem What can you do when your Razer Synapse doesn’t work? You can try the solutions below one by one to fix the error easily. However, it has been reported that the error Razer Synapse not detecting mouse makes them frustrated sometimes. Many game lovers use Razer Synapse every day, which can help them maximise the output of Razer gaming devices such as Razer mouse or keyboard.